NOT so funny lesson

Your days may seem stressed and you may be overwhelmed and wish there was something you could change about your life. Perhaps, you don't like your job. You kids are out of control. Troubled relationships?
But I received a call on Monday that broke my heart.....
This call was transferred from the receptionist at the front desk. It was an overwhelmed mother who needed help with her sick baby...Sound simple right?? Wrong....This was a mother about my age with a medically fragile one year old baby. This baby was born with a ventricular septal defect. ( A hole in her heart). She has a PEG tube. (Tube in her stomach) for feeding and was vomiting all her feedings. On top of this..The mom was mentally unstable..She went on to tell me she takes copious amounts of Xanax and valium and marinol(cannabis tabs) an antidepressant and opiates for PTSD (post traumatic stress disorder). On top of this, her husband is abusive and on probation for domestic abuse. She loves him....She loves him not.
She also recently broke her calcaneus(heel of foot) which has put her in a cast and unable to bear weight with the potential for surgical fixation.
She was completely hysterical. She was suicidal and had previously made two suicide attempts. She explained to me that she used to be an EMT and knew how to mix her medications to make her sleep..permanently. And she told me she was thinking about ending her life again....I could hear the baby whimpering in the background.
I spent 40 minutes on the phone with her, listening to her and collecting the necessary information to get her help. She abruptly hung up on me...I began to shake thinking about the possibilities.
I called 911, explained the situation. I also was required by law as a health care provider to call CPS in which I did that as well.
It turned out her and the baby were taken to the emergency room. It looks as though the mom was released back home and the baby was taken into a CPS hold.
I know I did the right thing for the baby and ultimately the mom. But I have such mixed emotions about that call. I may have saved two lives in the long run but in the short run, I have just taken a baby from it's mother and a mother from it's baby. And to me that would be the worst thing that could ever happen to me personally.
So, I am receiving a service excellence award at work for this call...But I don't feel very excellent.